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Help Center

Welcome to salesnow.deals Help Center

You can quickly find the answer to problems here, or contact us when needed.

Do you need assistance with a purchase, or wish to speak with us? No worries, we are here to support you. We will be happy to answer your questions and assist you to resolve any difficulty that you may have.

You can message us, call us, or even have us call you. To chat with a customer service agent, please follow the directions. When you open the chat box, select customer service > I want to speak with a Rep > live chat. You can also request to call customer service through the options in the chat box. To call customer service, select customer service > I want to speak with a Rep > call us. For most questions and concerns, please check out our FAQ (frequently asked questions) list below, or contact us if you don’t find an answer.

Note: When requesting for assistance about orders, please include a short comment about the problem, and also include the order number. That helps us process your request faster. 

When we are offline, all messages are sent to our inbox. We reply to messages in the order it was received, as soon as we are back online. However, our AI chatbot assistant will be ready to assist you with any important information.

When you contact us, please follow the instructions below:

  • Prepare your order #, we will require the specific order #(s) for the order you need help with.
  • If you wish to speak with a representative on the phone, select the “CALL US” option.
  • If you wish to chat with a representative, please select the “LIVE CHAT” option.
  • For general questions, use our live chat to make inquires as it pertains to your query.

Request for a call: You can contact our customer service by selecting the “CALL US” button in the Customer Service options. Select the Customer Service button, then click on the “CALL US” button and follow the directions. Make sure to enter your name and your email address. Additionally, select a topic about your question or concern, that helps us process your request faster and route you to the correct department. 

Mailing address

Not available at this time. Our mailing address will be updated here soon.

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Chat with an agent

Contact us on live chat, or send us a message. We'll love to hear from you.

Contact us today

Business hours

Monday - Friday: 10am – 11pm.
Weekends: 11am – 7pm.

Holiday times may vary

Frequently Asked Questions

1. As soon as your order has shipped, we’ll notify you via email, providing you with the tracking information for your package! You can also see your parcel’s progress in this email. 

2. In salesnow.deals account page, you can track your order directly from the “My Orders” section, by clicking “track order” on the specific order.

3. You can also track your order on the shipment tracking page, there you can track your order by entering your order number and order email.

1. We offer free standard shipping on select orders.

2. Standard shipping fee may vary depending on item size and weight. 

3. Shipping rates do vary depending on destination, order size, & delivery speed—find out at checkout.

4. For more shipping information, check out our shipping policy page.

1. Your order should arrive within 2 to 10 business days after your order is completed, depending on the shipping speed. 

2. The estimated delivery time is determined based on the delivery location & shipping speed.

3. You will be able to track your order once the shipping info becomes available until it arrives to your address.

1. We ship to all locations in the United States and Canada that are served by UPS, FedEx and Canada Post, etc. 

2. Shipping to Europe and more countries will be available soon, thank you for your patience!

1. Eligible refunds and returns are acceptable within 30 days after delivery. After the 30th day of order delivery, we will not be able to offer a refund or exchange.

2. To be eligible for a return, your item must be unused and in the same condition that you received it, and It must also be in the original packaging.

3. For more information on refunds & returns, check out our refunds & returns policy page.

1. To begin your return, we require a receipt (order number) or proof of purchase. Please be sure to have your order number, and email ready if you are not registered.

2. Click on the “i want to return an item to begin. or you can simply contact us if you are not sure how to go about it.

2. One of our support team members will contact you to help you resolve your issue!

3. To return an eligible item, you have send it to the address our ‘support’ team will provide to you.

4. For more information on refund & returns, check out our terms and conditions page.

1. Should the need arise to cancel an order after you’ve placed it, Please be aware that order cancellation is a time-sensitive issue. Do get in touch with us as soon as possible.

2. You can cancel an order using the Cancel order button located in Your salesnow.deals Account > Your Orders. 

4. After payment confirmation (within 30 minutes to 1 hour,) you can no longer cancel the order directly, you will need to submit a cancelation request to us.

5. You can also confirm that your order was canceled by visiting Your Orders. If you see the order in the Canceled Orders section, it was successfully canceled.

6. After your order has shipped, you can no longer cancel. You will have to contact us, and you will have to return the item for a refund. 

1. The “My Orders” section in your salesnow.deals account allows customers to access their order history. 

2. In the “Orders” section, you will also be able to see your order number, date, status, total, and other actions available for each order.

1. If you have an account with us, go to “My orders” section when you are logged in. Click on “Refund | Return items” button on the particular order, and follow the process. 

2. If you are not a registered member, you can place your request to return an item. Click on the chat widget, and select “i want to return an item” then follow the steps. Registered members can use this option too, if you don’t wish to log into your account.

3. We will provide you a mail back address. Send your item back to us. Once your item is received, we will send you an email notifying you of your refund.

4. Your refund will be processed and credited back to your original method of payment (credit/debit card, paypal, etc) within 3 to 5 business days.

5. If you haven’t received your refund after the first 3 business days, check your bank account again.

6. Contact your bank or credit card company, it may take some time before your refund is officially posted. There is usually a processing time period (pending on your bank) before a refund is posted to your account.

7. After 5 business days, If you have done all of the above and still haven’t received your refund, please contact us.

1. We will replace items if they are defective or damaged on delivery. 

2. If you need an exchange for the same item, you will have to make a request to return an item, and specify that you want an exchange and why.

3. After completing the request, send your item to the address that our ‘support’ team will provide to you.

4. For more information on refund & returns, check out our terms and conditions page.

1. There are several reasons why a package gets lost or missing and most of the time it is out of our control.

2. A package may get lost if for example, the shipping label becomes damaged or displaced during the shipping process.

3. Or the package somehow ends up at a neighbor’s house by mistake.

4. Contact us if your package is lost or missing, but verify if the package was actually delivered.

1. Call the delivery company – provide your tracking number, ask customer service for a tracking/delivery update.

2. Ask your neighbors, the package could have ended up at a neighbor’s house by mistake.

3. Then contact us if your package is lost or missing.

1. The “Orders” section allows customers to access their order history, the order number, date, status, total, and other actions available for each order, like tracking order shipment.

2. Login to your account, select “Orders” and a list of your orders (including important informations) will be displayed.

1. We strongly recommend & advise all our registered users to set up the Two-factor Authentication (2FA) method that is available for free in the user account.

2. Two-factor authentication is a form of added security, like a password, but more secure and hard to guess, or brute force.

3. Two-factor authentication (2FA) is one of the most secure forms of remote system authentication available. 

4. Studies suggest that users who enabled 2FA ended up blocking about 99.9% of automated attacks on their account.

5. You can use any TOTP-based authenticator app or services like Google Authenticator, Authy, 1Password, or FreeOTP to set up a TOTP based 2FA method. Or you can use your email to set up an OTP method to keep your account secured.

6. The process is easy, fast, and completely free to use, with no limits or restrictions of any kind.

How to unsubscribe from notifications on all browsers.

Each browser manages push notification subscriptions a little differently, but in most cases you can easily turn off push notifications aka unsubscribe or opt-out with these options:

Unsubscribe within Browser Settings

All browsers allow you to unsubscribe from individual or all sites within the Browser Settings. Usually you can search for “notifications” and it will guide you to the right page. However, you can follow these links based on the browser you use, to get you there faster:

On these pages, just click the options to unsubscribe or block the website(s) you don’t want notifications from.

Unsubscribe from the inside of your salesnow.deals account

Most browsers have a “lock” or “settings” icon to the left of the URL. When on the site that sends you notifications, you can usually click the “lock” or “settings” icon to see the Push Permissions you enabled and disable it.

However, you can also Unsubscribe when you are logged into your salesnow.deals account. When logged in, go to the Settings tab and you will see the ‘Manage Push Notifications‘ settings. If you are already subscribed, the subscription button should read “Unsubscribe From Push Notifications,” click the button to unsubscribe.

To unsubscribe from our newsletters, you have to sign in to your salesnow.deals account.

When you sign in, inside your Dashboard, scroll down until you see the “Manage your Newsletter Preferences” button. Click on the button and it will take you to your newsletter preferences form where you can edit your preferences.

At the bottom of the form, you will see an unsubscribe link, click it and you will be removed from our Newsletters.

Cant find what you’re looking for? Please contact us.

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